Policy on Responding to Customer Harassment and Defamation
— To protect all who work at TV Asahi —

The corporate mission of the TV Asahi Group is to take part in building a society that encourages the pursuit of dreams and hopes by providing information and content that are both inspiring and worthy to society through broadcasting and other business activities. At the same time, under the “TV Asahi Group Human Rights Policy,” all officers and employees at TV Asahi Group strive to ensure an attitude of zero tolerance toward human rights violations and behavior based on respect for human rights.
The TV Asahi Group also aims to create an environment where all who work at TV Asahi are able to engage in their duties with a sense of security. In the course of everyday business operations, employees may be exposed to irrational acts or language from customers that hinders these operations or undermines the dignity of all who work at TV Asahi. Such behavior not only leads to the deterioration of the workplace environment but also constitutes a human rights issue that unjustly harms individuals.
We hereby establish this policy to strictly address such behavior and ensure that we sustainably contribute to society.

■What is customer harassment?

Customer harassment refers to customer behavior that exceeds the socially acceptable bounds and harms the working environment for all who work at TV Asahi.

■Who are our customers?

Customers include a broad range of people, not only business partners, event audiences, and people who make purchases at stores but also viewers, social media users, internet users, and others who have a connection to the businesses operated by the TV Asahi Group.

■Policy on responding to customer harassment

(1) We will inform all employees of the Group’s zero-tolerance stance toward customer harassment and regularly encourage them, through training and other measures, to consult with their supervisors or the helpline if they experience any issues.
(2) We will maintain a resolute stance as an organization in responding to any incidents of customer harassment. In the event an incident is deemed malicious, we will strictly address such incident upon consulting with the police, legal counsel, and other relevant parties.

■Specific examples of customer harassment

- Physical attacks (such as assault or battery)
- Psychological attacks (such as threats, slander, defamation, insults, or abusive language)
- Intimidating remarks or behavior
- Persistent and harassing behavior (such as stalking)
- Actions that interfere with work (such as detaining employees for long hours or making complaints about matters unrelated to the TV Asahi Group)
- Sexual remarks or behavior
- Discriminatory language or behavior
- Invasion of privacy (such as the public disclosure of personal information, images, audio, or private information without the individual’s consent)
- Defamation via social media, the internet, etc. (including posting images, videos, or written content for sexual purposes)

Note: The items listed above are only examples, and do not represent all types of customer harassment.